Privacy Policy

Last Updated: September 14, 2026

Bali Go Tours (“Bali Go Tours”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use **[www.baligotours.com](http://www.baligotours.com)** (the “Website”), contact us, request information, make a booking, or use our Bali tour, travel, transportation, and activity services.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Personal Information

This may include:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Country of residence or nationality
  • Pick-up and drop-off locations
  • Hotel or accommodation details
  • Travel dates
  • Number of travelers
  • Tour or activity preferences
  • Booking details
  • Special requests
  • Dietary requirements
  • Information you provide when communicating with us

B. Payment Information

When you make a payment or booking, payment-related information may be processed by us or by our third-party payment providers.

We generally do not store complete credit card or debit card numbers on our own systems unless specifically required and lawfully permitted.

Payment providers may have their own privacy policies and terms.

C. Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access
  • General Website usage information

D. Cookies and Similar Technologies

We may use cookies, analytics tools, and similar technologies to:

  • Make the Website function properly
  • Remember preferences
  • Understand how visitors use our Website
  • Improve Website performance
  • Measure marketing and advertising effectiveness
  • Provide relevant advertising where applicable

You may be able to control or disable cookies through your browser settings. Some Website functions may not work properly if certain cookies are disabled.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Responding to inquiries
  • Providing tour and travel information
  • Preparing quotations
  • Processing bookings
  • Confirming reservations
  • Arranging transportation
  • Coordinating tour activities
  • Communicating with customers
  • Providing customer support
  • Processing payments
  • Managing changes or cancellations
  • Handling special requests
  • Improving our services
  • Improving our Website
  • Preventing fraud, misuse, or unauthorized activity
  • Maintaining business and transaction records
  • Complying with legal and regulatory obligations
  • Sending marketing communications where permitted and, where required, with your consent

We will only process personal information for purposes that are relevant to the services or purposes for which the information was collected.

3. Legal Basis for Processing

Depending on the circumstances, we may process personal information based on one or more lawful grounds, including:

  • Your consent
  • Taking steps at your request before entering into a booking or service agreement
  • Performing a contract or providing services you have requested
  • Complying with legal obligations
  • Protecting vital interests
  • Legitimate interests, where permitted by applicable law

Indonesia's Personal Data Protection Law recognizes several lawful bases for processing personal data, including consent, contractual necessity, legal obligations, vital interests, public interests, and certain legitimate interests. ([JDIH Kemkomdigi][1])

4. Booking and Travel Information

When you make a booking, we may need to share relevant information with suppliers or service providers involved in fulfilling your booking.

For example, information may be provided to:

  • Tour guides
  • Drivers
  • Transportation providers
  • Boat operators
  • Activity operators
  • Hotels or accommodation providers
  • Restaurants
  • Ticketing providers
  • Payment providers
  • Other suppliers necessary to provide the requested service

We aim to share only information that is reasonably necessary to provide or manage the requested service.

5. WhatsApp and Other Communication Channels

If you contact Bali Go Tours through WhatsApp, email, telephone, social media, or another communication platform, the information you provide may be processed by both Bali Go Tours and the relevant communication platform.

Third-party platforms may have their own privacy policies and terms. We recommend reviewing the privacy policy of any platform you use to communicate with us.

6. Third-Party Services

Our Website or services may use or link to third-party services, including:

  • * Google services
    * Google Analytics
    * Google Maps
    * Google Business Profile
    * Social media platforms
    * WhatsApp
    * Online payment providers
    * Booking or reservation systems
    * Advertising platforms
    * Website hosting and technical service providers

These third parties may process information according to their own privacy policies.

Bali Go Tours is not responsible for the privacy practices of independent third-party websites or services.

7. Google Analytics and Advertising

Where applicable, we may use analytics and advertising technologies to understand Website traffic, visitor behavior, and marketing performance.

These technologies may collect information such as:

  • Device information
  • Browser information
  • Approximate geographic information
  • Website interactions
  • Advertising interactions

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

8. Information Sharing and Disclosure

We do not sell your personal information as a general business practice.

We may disclose personal information when reasonably necessary to:

  • Provide requested services
  • Process bookings
  • Process payments
  • Communicate with customers
  • Work with service providers
  • Maintain and operate our Website
  • Prevent fraud or security incidents
  • Protect our legal rights
  • Comply with applicable laws or lawful requests from authorities
  • Respond to emergencies

We require service providers handling personal information on our behalf to take reasonable steps to protect that information.

9. International Data Transfers

Some of our service providers, technology providers, communication platforms, analytics providers, payment providers, or other third parties may process information outside Indonesia.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services
  • Maintaining booking and transaction records
  • Handling customer support
  • Resolving disputes
  • Meeting accounting or legal obligations
  • Preventing fraud
  • Protecting legitimate business interests

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or contractual requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Under Indonesia's Personal Data Protection Law, data controllers are required to maintain confidentiality and protect personal data from unauthorized processing and access.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about the processing of your personal data
  • Request access to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion or destruction of personal data in applicable circumstances
  • Withdraw consent where processing is based on consent
  • Request restriction or limitation of processing in applicable circumstances
  • Object to certain processing
  • Request your personal data in a commonly used format where applicable
  • Submit a complaint regarding the processing of your personal data

Indonesia's Personal Data Protection Law provides data subjects with rights concerning access, correction, withdrawal of consent, limitation of processing, deletion, and other aspects of personal data processing. ([JDIH Kemkomdigi][1])

13. How to Exercise Your Rights

If you would like to access, correct, delete, or otherwise exercise your rights concerning your personal information, please contact us using the contact details provided below.

To protect your privacy, we may need to verify your identity before processing certain requests.

We will handle requests within the timeframe required by applicable law.

14. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw your consent by contacting us.

Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Certain information may still need to be retained where required by law, necessary for an existing contractual relationship, or otherwise permitted by applicable regulations.

15. Children's Privacy

Our services are primarily intended for travelers and customers who are legally able to make travel arrangements.

We do not knowingly collect personal information from children for purposes unrelated to providing requested travel services.

Where a booking involves children or minors, relevant information may be collected from or provided by a parent, guardian, or authorized adult where necessary for the booking or activity.

16. Sensitive Personal Information

Certain information, such as health information, dietary requirements, accessibility requirements, or emergency information, may be considered sensitive personal information under applicable laws.

We only request or process such information when reasonably necessary for providing or arranging a service and where an appropriate legal basis exists.

Customers should avoid providing sensitive information that is not necessary for their booking or travel arrangements.

17. Travel Activities and Third-Party Operators

Some Bali Go Tours services may involve third-party activity operators, transportation providers, boat operators, restaurants, attractions, or other suppliers.

Where necessary to fulfill a booking, relevant customer information may be shared with these providers.

Such providers may have their own privacy policies and legal obligations.

18. Links to Other Websites

Our Website may contain links to third-party websites.

These websites are not controlled by Bali Go Tours.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

  • Tours
  • Travel services
  • Special offers
  • Promotions
  • New services
  • Seasonal activities
  • Other relevant Bali Go Tours updates

Where required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

20. Complaints and Privacy Concerns

If you believe your personal information has been handled improperly, please contact us first so that we can investigate and attempt to resolve the matter.

Nothing in this Privacy Policy limits any rights you may have under applicable data protection or consumer protection laws.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to our Website
  • Changes to technology
  • Changes to third-party services
  • Changes to applicable laws or regulations

The latest version will be published on this page with the updated “Last Updated” date.

22. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the Republic of Indonesia, including Indonesia's Personal Data Protection Law and other applicable electronic-system and data-protection regulations.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact Bali Go Tours:

When contacting us regarding personal data, please include sufficient information for us to understand your request.

24. Acceptance

By using www.baligotours.com, submitting an inquiry, requesting a quotation, making a booking, or otherwise providing personal information to Bali Go Tours, you acknowledge that you have read this Privacy Policy.

Where applicable law requires separate consent for specific processing activities, such consent will be requested separately.

Bali Go Tours reserves the right to update this Privacy Policy as necessary to maintain compliance with applicable laws and to reflect changes in our services and Website.